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City crews and contractors continue to work to identify and repair broken water lines and refill the City’s water tanks and water towers; at the same time, City officials will activate a hotline and webpage for residents to seek information.

As of Thursday morning, City officials anticipate that the system will be fully restored in about two to three days, although some residents may see service return before then.

Progress was made Yesterday!  City crews completed filling up the main tanks at Water Plant No. 3, and additional storage capacity is actively being filled up at the water plant this morning. The additional capacity at the water plant is expected to be filled today. Thereafter, crews will immediately work to fill the remaining water towers.

Waterline breaks continue to be identified, isolated, and/or repaired by City and Contractors crews. As of yesterday, 100 identified areas had been sealed off to mitigate leaks. An additional 34 areas were isolated yesterday evening, and another 35 meters were reported to City staff by this morning.

In addition, City staff secured 12 pallets of water from Canteen Victoria to be divided between community partners Citizens Medical Center and DeTar Hospital, and the City continues to work to identify additional sources of water to help meet the needs of the community. Each hospital will be receiving six pallets containing 288 cases, a total of 6,912 bottles of water. Bottled water of any kind has become scarce because of the increased demand as cities throughout the region experience system failures.

The phone number residents have been asked to report leaks to – 361-485-3381 – will be activated this morning at 10 a.m. as a hotline. Residents will be able to call the hotline and ask general questions about our situation and seek updates, resources, and relevant information. Water leaks can continue to be reported to this hotline. In addition, a new webpage – – has been created that contains all daily water-related news releases, virtual briefing videos, and resources.

The City will continue to host daily press briefings and provide daily written updates through email, its social media channels, partnership with local media, and the new webpage  Even though most don't have water in the Victoria area. The City continues to work tirelessly behind the scenes to get us back up in running and I thank them for that!

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